Claims Services

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Because our claims team has a proven record of outstanding customer service, you can be confident that any claim you file will be given the proper attention and care throughout the resolution process. We are committed to resolving your claim promptly and fairly through sound and ethical adjustment practices.

Our commitment to you is demonstrated through:

Prompt, and substantive claim handling
Rapid contact after incident
Thorough investigations of claims
Fair, reasonable, and timely settlements

If you have a claim to report, call your independent agent or contact us directly.

During Business Hours (8am – 5pm MST)
800-480-2942
24-Hour Serious Claim Service
866-287-5019
Glass Repair and Replacement Claims
877-924-5277

Additionally, claims forms are readily available to assist you in the initial report of your claim.

What sets the BNP
Claims Team apart?

Experience –We have a broad range of expertise in many areas, including Auto, Property, General Liability, Product Liability, Construction Defect, Uninsured/Underinsured Motorists, and Personal Injury Protection.

Local Decision Making —We are one of the few major regional companies in the Northwest. This enables us to provide more efficient and prompt decision making on claim issues and matters.

Specialization —Construction Defect/Property/Litigation Claim Representatives — These professionals are trained to assist in the handling of claims that fall into unique and specialty areas.

Examples of Our Services

Approved Vendor Program – Vendors used in specialty fields, such as auto and truck appraisals, property appraisals, investigative services, etc., go through an approval and evaluation process to help deliver quality customer service to our customers.

Legal Representation – When a claim results in a lawsuit, Berkley North Pacific Group provides comprehensive legal representation available through a network of approved independent trial lawyers. We also have three designated coverage counsel firms to cover our five states.

Property Catastrophe Response Team – When a catastrophe occurs, Berkley North Pacific Group will triage the situation immediately to determine an appropriate staff response. We have a team of highly-skilled property claims employees to respond to our customers’ needs.

Let's do this together.

We live and work close to our customers in the Pacific Northwest. This provides reassurance that your questions will be answered promptly, and your account will be serviced at a very high level. Additionally, we partner with a select team of independent agencies who share our commitment to Northwest businesses. As a result, coverage, risk management, and claims solutions are tailored to your individualized needs. To learn more about how Berkley North Pacific commercial offerings can help protect your business, contact a local agent.

Find an Agent

Our commitment to you is demonstrated through:

If you have a claim to report, call your independent agent or contact us directly.

What sets the BNP Claims Team apart?

Examples of Our Services

Let's do this together.

What sets the BNP
Claims Team apart?