Billing & Payments

You will need a copy of a recent Berkley North Pacific billing statement which provides your account number and authentication code at the top of the first page. You will also need a valid email address, and your bank routing number and account number to set up a payment account or make a payment.

You can find your account number and authentication code on a recent paper bill. You will need this information to enroll.

Yes, you will receive an email from that address confirming your initial enrollment, as well as confirmation of any payments you make. Please open and review the content of those emails.

Once you enroll your most recent bill is available immediately.

The initial screen provides the ability for you to have your password emailed to the email address you provided when you enrolled.

There is no cost for enrolling in and using this payment site.

Yes, you will still receive a paper billing statement from Berkley North Pacific in the mail. This bill contains policy specific details, and shows all the transactions that have been processed on your policies.

The E-PAY Billing Summary is a simple listing of the minimum amounts due on each of your policies and their corresponding due dates. The Billing Summary does not display the transactions that have been processed on your policies during the billing period, or payments that were posted to your account. To review the policy level detail you will need to refer to the billing statement that you received in the mail from Berkley North Pacific. The billing summary is an easy way to quickly view and pay the amounts due on your account. The minimum amounts due displayed on the E-PAY Billing Summary do correspond to the minimums due from the billing statement you receive in the mail.

The billing summary is only updated once per month, just like your paper billing statement is only mailed once per month. Although you can always view the payments you have made online via the “Payment Status” report from the main menu, you will not see any changes to your monthly billing summary until a new bill issues the next month.

Yes, each month when your detailed billing statement is mailed to you by Berkley North Pacific, a billing summary will be populated in E-PAY Express. You will receive an e-mail notification reminding you that a new E-PAY billing summary is available for viewing and is ready for payment.

After the payment date, check the status of the payment in E-PAY Express by looking in “Payment Status”.” If the status is “Paid,” then the payment has been sent. You can also check to see if the funds have been drawn from your bank account, or you can contact the billing department (1-877-385-9114, option 1) to see if they received and credited the payment.

Yes, you can view paid summaries by looking at “Search and Pay my Bills.” Summaries will be available for a period of time, typically six to twelve months. You can always use your browser’s print function to print the bill if you want to keep long-term records.

The funds for the payment are debited from your account on the scheduled payment date. Keep in mind that you should always have funds available to cover the payment on that date.

We suggest you schedule your payment for at least 3 business days before the actual payment due date.

No, you will not be able to view your monthly billing summary via E-Pay Express if you are setup on the EFT program.

If you have questions about amount due, please contact the billing department for additional information.

To cancel a payment you have already scheduled in E-PAY Express you must call a billing representative at 1-877-385-9114, option 1.

If your regular billing statement from Berkley North Pacific has arrived in the mail and you still have not received an email that your E-PAY Express Billing Summary is available please contact the billing department for additional information. Depending on billing cycles, the exact day you receive your bill each month may vary.

If the payment amount or balances on your billing summary seem incorrect please contact the billing department.

If the payment due date is incorrect please contact the billing department.

Billing service is being provided Continental Western Group.
Phone: 1-877-385-9114, option 1
Email: [email protected]
Mail: Berkley North Pacific
P.O. Box 639808
Cincinnati, OH 45263-9808