Q: Do I need any special hardware or software to sign up for E-PAY Express payment service?

A: No special hardware or software is required to use this service. You will only need Web access and your browser.

Q: What information do I need to enroll in E-PAY Express?

A: You will need a copy of a recent Berkley North Pacific billing statement which provides your account number and authentication code at the top of the first page. You will also need a valid email address, and your bank routing number and account number to set up a payment account or make a payment.

Q: Where can I find my account number and authentication code?

A: You can find your account number and authentication code on a recent paper bill. You will need this information to enroll.

Q: After enrolling in this presentment and payment service, when can I start paying my bills?

A: After you complete and submit the enrollment form, and respond to the activation email, we will start your service immediately. You can then access the service to pay a current billing summary. You should begin receiving an E-PAY notification each month when your billing summary is available.

Q: After enrolling, I received an email from “BNPins@e-billexpress.com”. Does this have anything to do with “E-Pay Express?

A: Yes, you will receive an email from that address confirming your initial enrollment, as well as confirmation of any payments you make. Please open and review the content of those emails.

Q: How long does it take to receive a new E-PAY billing summary?

A: Once you enroll your most recent bill is available immediately.

Q: What if I forget my password?

A: The initial screen provides the ability for you to have your password emailed to the email address you provided when you enrolled.

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